Especially Yours Reviews

I ordered two of the same wigs from this place based on the picture on their website. I had ordered two of them last year from a different company so I knew what they should look and feel like. The wigs I received were extremely cheap and not what was pictured online. I returned both of them and called to have the original shipping fee refunded because they did not send what I ordered. The customer service representative told me several times that it's against their policy to refund shipping fees. Eventually, I requested to speak with a supervisor who said the same thing. I told both of them I compare it to ordering an apple from their website but they send me an orange. When I return the orange because it is not what I ordered, they keep the money I paid to have the apple shipped to me. Ultimately I was told they would refund the fee as a courtesy. I am waiting for the refund for the Dollar General store looking wigs and the shipping fee. I WILL NEVER ORDER FROM THIS COMPANY AGAIN!! Sending people items that are different from what they ordered seems to be a scam and not refunding the shipping IS A BUSINESS WITHIN ITSELF!! A SCAM!! I would have rated them ZERO stars had it been an option.

Many catalogs offer buy now pay later plans, however this one feels like a scam that you'll want to steer clear of. because the way legitimate plans work is you pay in installments, however with especially yours they'll one day suddenly withdrawal $200-500 from your bank account..the full amount all at once, which is unreasonable and shocking what in the point of a plan? this is bait.

I ordered 4 caftans that were on clearance. I did not like them. I promptly retuned them. I called about my refund and they told me that it would take 2 to 3 weeks to process. I called again a month later and they told me I was upgraded to a store credit because they were clearance items and that I should have read the catalog. I did not order from a catalog I ordered online. I was previously told my money was refundable. I want nothing else from them and if they had sent me an email as they claimed I would have stopped payment from my card company a month agoThey are thieves

I called to place an order and asked the representative the approximate date of delivery. Her attitude was nonchalant, unprofessional, and down-right rude. I decided not to place the order. It seemed as though I wanted her to give me something free. I've always been told you don't beg for something you are paying for. There are too many other places to shop where your purchase is appreciated. Akissa must not know that the customers pay her salary!

I Received this text that prompted my order. It says nothing about price Especially Yours: Black Friday in June! EXTRA 40% OFF* + FREE SHIPPING!* Use code 953948. Ends 6/18.
After placing my order and entering the code No discount showed in the total and shipping was added. Phoned company and was told only items over 99.00.
I CANCELLED MY $89 ORDER

I just called the customer service today to place an order using the credit I have with them after I returned a product I bought.
Ken, the customer service agent was so rude and not him alone the other ladies I have dealt with in the past are even worse. Ken just hang up on me while I was asking him to repeat the order confirmation number.

I returned 3 items because they didn't fit. I followed the return policy and they charged me 29 dollars for return, stated 2 were on clearance and was not, No refund, but exchange and they kept my taxes paid. Never again!

I place an order back in March for a dress and some pumps. Instead of notifying me that the dress wasn't available I was still charged for it and had to wait a month to get the dress. The shoes came early but didn't fit so I sent them back for an exchange. They charged me again today for the shoes 2 months after I previously paid for the full order back in March. When I called customer service all they could say is that's the price of the shoes. Leaving me confused because I already paid for the dress and shoes. They stated they can only refund me 27 dollars. I don't understand why my card was charged twice for one item and I can't get back the full amount that I was charged for. Never again will order from the company. Bunch of scammers and robbers!

Customer Service do not listen to clients as they verify their personal information upfront. Also they cannot see billing information and of no assistance. Customers need direct number to accounting/billing during the week and this department is closed on weekends. It woukd be helpful to share accounting/billing to your Customer Service Representatives so they can assist all aspects of an order.

Save your money! It's not worth the headache. The orders rarely arrive and when they do, it's not what you expect. DONT BOTHER